Any work carried out on your project is done so on the basis of you agreeing to all terms and conditions listed below
go6 media (go6 LTD) will carry out work only where an agreement is provided either by email, through our document signing system or by letter. go6 media will carry out work only for clients who are 16 years of age or above. An ‘order’ is deemed to be a written or verbal contract between go6 media and the client, this includes email agreements.
Upon initial deposit payment work is classed as being in an “in progress” state and is bound to the terms and conditions outlined below.
Whilst every endeavor will be made to ensure that websites, printed materials, Applications or any scripts/programs are free of errors, go6 media cannot accept responsibility for any losses incurred due to malfunction of your website, document, app or any part of it. The websites we produce, all graphics and any programming code remain the property of go6 media until all outstanding accounts are paid in full or agreed otherwise.
Any mobile applications, scripts, cgi applications, php scripts, or software (unless specifically agreed) written by go6 media will remain the copyright of go6 LTD and may only be commercially reproduced or resold with full written permission from go6 media.
go6 media cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to briefs provided will be carried out at the discretion of go6 media and where no charge is made by go6 media. For such additions, go6 media accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to go6 media all materials required for completing website or application development to our client area or email to the agreed standard and within the set deadline.
go6 media will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
go6 media will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrong doing on the part of a site owner. eg. Any disputes or content/images that have been provided to us for inclusion on a site or within an application.
go6 media will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
A non-refundable deposit of 50% is required with all of our projects before any design or development work will be carried out, some larger projects are split into 3 or more payment terms as discussed with the client before project kick off day. No refunds can be given for time based design or development work or deposit payments.
Once a project has been completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been completed.
Non-payment of invoices will result in legal action being taken if necessary. We also reserve the right to take your website or application offline until the balance is settled. Once full payment is received for a website or application it is assumed that the project has been completed to the client’s satisfaction and no refunds can be offered. We do offer free bug fixing for 1 month after completion to allow for any final amendments that may be required.
Database, Application and E-Commerce Development
go6 media cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Where applications or websites are developed on servers not recommended by go6 media, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it may be the client’s responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by go6 media before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, go6 media will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
go6 media will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed on and that it will function correctly when viewed with the web browsing software Google Chrome and to an acceptable level with Mozilla browsers and IE versions 7+.
go6 media can offer no guarantees of correct function with all browser software.
Whilst go6 media may be hosting your site on our servers, no guarantees can be made as to the availability or interruption of this service. We cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss. Hosting charges will be explained to you before the project starts. We reserve the right to alter our hosting costs at any time. Prior notice will be given in the unlikely case of that happening.
Whilst we may host your website on our servers the website owners are responsible for the website code unless you employ go6 media to maintain it. We offer several maintenance plans which are available here – http://go6.co.uk/sitecare
go6 media take no responsibility for any virus’s, spyware, malware or other harmful, disruptive or destructive infection on your website. If your site contracts such issues we can carry out an infection and cleaning service charged at our hourly rate.
go6 media reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise.
Search Engine Optimisation
Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites. The process of optimising websites itself will bring in more traffic and hits and you’ll see visits increase to your site naturally. We cannot accept liability for any negative change in rankings, or drop off in the position of your website rankings due to changes in the algorithms of the search engines or the factors that they use to position websites.
We use ‘white hat techniques’ when optimising websites therefore due to the work involved payment is generally required in advance and we are unable to offer a refund of any money to clients in relation to this type of work.
go6 media reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial.
Payment of Accounts
A 50% deposit payment is required from any new client before any work is carried out. It is our policy that any outstanding accounts for work carried out by go6 media or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with go6 media are agreed.
Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind you of such payments if they are not received when due.
If accounts are not settled or go6 media have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non-payment can result in county court judgements (ccj’s) being added to the client’s credit rating.
Following consistent non-payment of an invoice our solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.
Informal Complaints Procedure
Anyone who experiences a problem with their web service provided by go6 media should raise the matter directly using our online contact form or client area to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.
go6 media will approach the individual(s) responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
Formal Complaints Procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to go6 media to our registered address. We will acknowledge receipt of this in writing and ensure that the matter is looked into as soon as possible.
An initial response to any complaint can be expected within ten days of its receipt; a full and considered response to the complaint should be completed within 40 days and any subsequent remedy implemented with the minimum amount of delay.
Our terms and conditions are liable to change at any time.